At OptiMantra, we believe great support doesn’t just come from tech experts — it comes from people who’ve walked in your shoes. That’s why many of the folks behind our demos, support tickets, and onboarding calls are former (or current!) healthcare providers. They understand the day-to-day realities of running a practice because they’ve lived them.
Today, we’re thrilled to spotlight Dr. Hannah Crook, one of the newest members of our support team. A licensed chiropractor with a strong focus on women’s health and perinatal care, Hannah brings deep clinical experience — and genuine empathy — to every interaction she has with our users.
From Adjustments to Admin: Hannah’s Well-Rounded Journey
Before joining OptiMantra, Hannah worked across a variety of care models — from fast-paced, high-volume clinics to her own boutique-style practice. She even offered house calls. Her broad experience gave her a deep understanding of both the clinical and operational sides of running a practice.
“I understand what providers need because I’ve been in their shoes,” Hannah shares. “I enjoy supporting practices in making the most of our platform so they can focus on what matters most: their patients. Sometimes it’s something small, like helping them adjust a form or troubleshooting a setting, but those little things can make a big difference when you're running a practice. There have been times where I’ve been able to share my own experience, like how I handled certain workflows or set things up, and it’s helped things click for them. ”
A Platform She Wishes She Had
Unlike many of her teammates, Hannah wasn’t an OptiMantra user before joining the company — but once she learned about the platform, she was sold.
“To be honest, I hadn’t heard of OptiMantra before I applied,” she says. “But once I started learning more, I kept thinking, ‘Where was this when I had my own practice?’ It has so many features I was looking for back then but couldn’t find in other systems. That’s part of what makes this job so rewarding—I get to help providers use a platform I genuinely wish I had known about earlier.”
That authenticity and excitement now fuel the way she supports clinics — helping them solve problems, optimize workflows, and feel confident using a tool she genuinely believes in.
Why Customer Support? A New Way to Help Patients
After stepping back from direct patient care, Hannah wanted to stay connected to the world of integrative and alternative healthcare. Her support role at OptiMantra gave her the perfect way to do just that.
“It’s really rewarding to know that, in a different way, I’m still contributing to helping patients — just by making things easier for the people who care for them.”
Whether it’s assisting with a tricky form setup, troubleshooting an issue, or helping a new user feel confident, Hannah draws on her provider background to offer thoughtful, real-world guidance.
Empathy in Every Support Ticket
Hannah’s clinical perspective shines through in how she approaches support.
“I know what it’s like to be in the middle of a busy day, trying to finish charting or answer patient calls, and suddenly run into a tech issue. So when I’m helping someone, I really try to meet them where they’re at.”
Even small tweaks — like adjusting a template or fixing a setting — can have a big impact on a provider’s day, and Hannah is there to make sure they feel supported every step of the way.
Her Favorite Feature? The Patient Portal
One of Hannah’s favorite tools in the platform is the patient portal.
“It empowers patients to take charge of their own care — and on the provider side, it helps reduce calls and admin time. It’s a win-win.”
For smaller practices especially, features like self-scheduling, secure messaging, and easy record access make a huge difference in keeping operations smooth and patients engaged.
Her Advice to Clinics Considering a Switch
“Don’t just look at price or flashy features — really think about how you work day-to-day,” Hannah says. “The best EMR is one that fits your workflow and makes your life easier, not harder.”
For practices evaluating OptiMantra, she encourages looking at not just the platform itself, but the support behind it.
“For those looking at OptiMantra, I’d say pay attention to how easy it is to use and how flexible it is—especially if you’re a smaller practice or running things on your own like I did. The support and training they offer really stand out, and that kind of help makes a big difference when you’re starting out or if something comes up later. Switching EMRs can feel overwhelming, but having a team that’s genuinely invested in helping you makes it a lot less stressful.”
Fun Fact
Hannah played tuba in college for the Ohio University Marching 110!
Want to Talk to a Real Provider on Our Team?
If you’re considering switching to OptiMantra, know that you won’t be navigating it alone. Our support team includes experienced practitioners like Hannah Crook, who truly understand your challenges — and are here to help you succeed.
Schedule a demo or start a free trial to experience what provider-powered support really feels like.
