At OptiMantra, we know that real support comes from people who’ve actually been in your shoes. That’s why so many members of our team come from clinical backgrounds—like Mark Solinger, our Customer Success Team Lead.
Before joining OptiMantra, Mark ran a busy integrative clinic, wearing the many hats that come with managing a multimodal practice. Today, he brings that firsthand knowledge to every support conversation, helping our clients resolve issues quickly and scale with confidence.
From Practice Owner to Support Expert
Mark’s clinic offered a wide range of services, including naturopathic primary care, massage, and acupuncture. With five independent providers and each managing around 500+ patients, Mark and his team understood the complexities of running a high-volume, multi-specialty practice.
His top priority when searching for a new EMR? Ease of use and cross-modality functionality. Like many practice leaders, Mark and his wife—the clinic’s lead provider—evaluated a number of systems before choosing OptiMantra. The platform’s flexibility and ability to serve multiple specialties in one place made it the clear choice.
“My wife researched several products and ultimately landed on OptiMantra because it best fit our practice’s needs.”
Lessons from the Front Lines
Although Mark and his team manually transferred all their data during the transition (unaware that upload/import options were available), they quickly adapted. Much of the training was self-directed, using the knowledge base and support resources.
That hands-on onboarding experience gave Mark unique insight into what clinics need most during a transition—and now he uses that insight to improve the process for others.
From Clinic Management to Customer Success
After experiencing some intermittent support issues early on, Mark began interacting frequently with the OptiMantra team. His background in customer service and clinic operations made him a natural fit, and eventually he was invited to join the support side himself.
“Helping people resolve problems and grow their practices is the most rewarding part of my job.”
Today, Mark leads our Customer Success team, helping practices with onboarding, troubleshooting, and optimizing their workflows. His favorite part of the platform? The online booking system and the ability to customize key workflows to match the way a practice actually operates.
Advice for Clinics Considering a Switch
Mark knows the fears and frustrations that can come with switching EMR systems—but he also knows the relief that comes when things start clicking.
“Our team will do our best to support you. The development team truly listens to customer feedback and works hard to meet your clinic’s needs.”
And for anyone feeling overwhelmed by the transition process? Mark’s advice is simple: you’re not alone. Whether it’s during onboarding or months later, the OptiMantra team is here to help—because they’ve lived it too.
Fun Fact:
When he’s not helping clinics grow, Mark enjoys life on his small farm—with over 250 fowl!
Want to see OptiMantra through the eyes of a provider?
Join one of our live demos and discover how the platform works in real clinical workflows.
