Refund/Cancellation Policy
At Health Innovations of Ashville, we are committed to providing quality healthcare services. Below is our refund and cancellation
policy:
1. Refunds:
Eligibility: Refund requests are considered within 30 days of the service date. To be eligible, the request must
be related to a billing error or service issue. Refunds for services not rendered or missed appointments will be
handled on a case-by-case basis.
Process: To request a refund, please contact our billing department at
[email protected]
with your appointment details and reason for the request.
Refund Method: Approved refunds will be issued to the original method of payment. Processing times may
vary, and we aim to complete refunds within 10 business days.
2. Cancellations:
Appointment Cancellation: If you need to cancel an appointment, please provide at least 24 hours’ notice to
avoid a cancellation fee. Cancellations made less than 24 hours before the scheduled appointment may incur a
fee.
3. Rescheduling: Appointments can be rescheduled with at least 24 hours' notice. Please contact our office to
arrange a new appointment time.
Fulfillment Policy (Appointment Scheduling and Services)
1. Appointment Scheduling:
Appointments can be scheduled by calling our office at (205) 594-1024 or through our online scheduling
system. We strive to accommodate your preferred time and date but cannot guarantee immediate availability.
2. Service Delivery:
Services are provided at our medical practice located at 37177 US highway 231 Suite 3, Ashville, AL 35953.
Please arrive at least 15 minutes before your scheduled appointment to complete any necessary paperwork.
3. Insurance and Payment:
We accept various insurance plans and offer self-pay options. Co-pays and outstanding balances are due at the
time of service. For questions about insurance coverage or billing, contact our billing department.
Terms and Conditions
Welcome to Health Innovations of Ashville. By accessing or using our services, you agree to the following terms and conditions:
1. Use of Services:
Our services are intended for personal medical care and should not be used for any unauthorized purposes.
You agree to provide accurate and complete information for your medical care and billing purposes.
2. Patient Information:
We maintain your medical information in accordance with applicable laws and regulations. Please inform us of
any changes to your personal or insurance information.
3. Liability:
Health Innovations of Ashville is not liable for any indirect, incidental, or consequential damages arising from the
use of our services. Our liability is limited to the extent permitted by law.
4. Governing Law:
These Terms and Conditions are governed by the laws of the State of Alabama. Disputes will be subject to the
jurisdiction of the courts located in Ashville, AL.
5. Changes to Terms:
We may update these Terms and Conditions periodically. Continued use of our services constitutes acceptance
of any changes.
Privacy Policy
1. Data Collection:
We collect personal data, including health information, to provide medical care and related services. This data is
collected with your consent and for the purpose of treatment, billing, and communication.
2. Data Use:
Your personal data is used solely for healthcare services, including appointment management and billing. We
do not sell or share your data with third parties, except as required for healthcare operations or by law.
3. Data Protection:
We implement appropriate security measures to protect your personal data from unauthorized access or
disclosure. This includes physical, technical, and administrative safeguards.
4. Your Rights:
You have the right to access, correct, or request deletion of your personal data. You may also object to or
restrict certain processing activities. To exercise these rights, contact us at
5. Contact Information:
For questions or concerns about your personal data, please contact us at
Telephone Number: (205) 594-1024
Address:
Health Innovations of Ashville
37177 Us HIghway 231 Suite 3
Ashville, AL 35953